Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Metaverse Dental Clinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metaverseclinic.com and use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address
• Date of birth and age
• Dental and medical history
• Insurance information
• Payment and billing information
• Appointment preferences and scheduling information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our dental services
• Schedule and manage appointments
• Process payments and insurance claims
• Communicate with you about your treatment and appointments
• Send administrative information, updates, and notices
• Respond to your inquiries and provide customer support
• Comply with legal obligations and maintain records
• Improve our website and user experience
• Send marketing communications (with your consent)

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve website functionality and performance
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our website.

4. Information Sharing and Disclosure

4.1 We may share your information with:

• Service Providers: Third-party vendors who assist with appointment scheduling, payment processing, email communications, and website hosting
• Insurance Companies: To process claims and verify coverage
• Healthcare Professionals: With your consent, to coordinate care with specialists or other providers
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale, or transfer of our business assets

4.2 We will NOT:

• Sell your personal information to third parties
• Share your medical information without your consent, except as required by law
• Use your information for purposes incompatible with those disclosed in this policy

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure server infrastructure and access controls
• Regular security audits and updates
• Staff training on data protection and privacy

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Object: Object to certain processing of your information
• Data Portability: Request transfer of your information to another provider

To exercise these rights, please contact us at contact@metaverseclinic.com or +40 21 689 33 99.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child without proper consent, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Romania. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Dental records are retained in accordance with Romanian healthcare regulations.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Metaverse Dental Clinic
Strada Victoriei 10
București, 010061, Romania
Phone: +40 21 689 33 99
Email: contact@metaverseclinic.com